Editorial Discussion: Managing FAQs From Your Clients

Editorial Discussion

Now this might seem like an no-brainer topic, but let me just say, sometimes telling an author something is not enough. You don’t how many times I’ve given explicit instructions on how to get to the project information form on my website, but I still get e-mails from authors telling me that can’t find the link–despite the fact that there is a direct link on my Pricing & Payment page, and I often include the link in the body of the e-mail I send authors.

The thing is most people either skim e-mails, or don’t really try to remember all the details, because they can always just send you an e-mail and ask, right? So, I think it is important for any business-minded individual to know two ways of fielding questions before they even get asked, and having a quick and easy way to respond your clients’ queries.

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What made you want to be a part of the publishing industry?

When I realized that my graduation deadline was in the not-too-distant future, I had a massive panic attack. Graduation was no longer this far away date I was looking forward to because it meant no more assignments, no more all night study sessions for exams, and no more attending lectures. Instead of feeling that way, I got really, really, scared.

I was afraid of not knowing what to do next. When you are in school, it’s simple: don’t fail, and make sure you make it into the next grade or course. However, there is so much uncertainty after graduation. It’s a time of reassessing your career path. Are you really sure you know what you want to do with your life?

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