As mentioned, the deposit to secure a place in my work schedule is non-refundable.
Before all projects are begun, you will receive an e-mail notifying you that your project has been started, along with a PayPal invoice for ½ of the quoted price for your project. Before receiving this e-mail, authors are entitled to a full refund, minus the deposit and PayPal fees.
After the notification e-mail, refunds will only be given for the words that have not been edited. In other words, you will pay for what has been read/edited, which will be sent to you, and be refunded the rest of the money, minus the deposit and PayPal fees.